Questions? (847) 514-4276 or info@barnxo.com

Maintenance and Warranties

CARE & MAINTENANCE INSTRUCTIONS

We use reclaimed wood not only because it is a sustainable material, but reclaimed wood has extraordinary patinas, grains, character marks and colors. Small nail holes, cracks, splits and old joints give testament to this rich history. Our products have a simple natural finish applied to keep the product looking and feeling as natural as possible. Any spills, stains, little nicks and scratches do blend in and add to the overall character of the wood, especially the case with dining room or kitchen tables. There are simple things you can do to keep your reclaimed wood furniture looking great year after year.

MAINTENANCE

Regular dusting with a soft cloth is recommended. A slightly damp lint-free microfiber cloth can be used to wipe down the reclaimed wood furniture. Make sure the cloth is consistently turned in on itself to make sure dirt is removed not just moved around.

Avoid the use of furniture polish because it leads to a buildup of residue that attracts dust. The furniture will have shallow cracks into which crumbs can fall. Simply using a brush (small paintbrush works best) to extract the crumbs can easily solve this problem.

Each piece is unique since it is made by reclaimed lumber. Expect variations from photos and within complete package. Any variation or defect is acceptable with reclaimed lumber if the product is structurally stable. These are examples of character marks that can appear in reclaimed lumber: mineral staining, color changes, species changes, weathering, discoloration and staining, rough-sawn, cracking, nail holes, loose knots, tool marks, dents, thickness variations, splitting, and mixed grain patterns. If a customer has specific standards for items such as color or texture of wood, those standards need to be very clearly put in writing in advance.

PREVENT HEAT SPOTS

Even though reclaimed wood is remarkably heat resistant, hot plates and pans from the oven should have heat pads or trivets underneath as protection to prevent heat spots.

STABLE TEMPERATURE

Reclaimed wood furniture should be kept a safe distance from direct heat sources such as fireplaces, heaters, radiators or other high heat sources as the wood can dry out and cause cracks. A temperate and stable environment is best.

AVOID DIRECT SUNLIGHT

Strong constant sunshine can sometimes change the color of wood from original soft, honey browns to more of a sliver grey color pallet. If you would like to prevent this, simply use curtains or blinds to regulate sun exposure.

PREVENT WATER STAINS

Immediately wipe the entire surface of the furniture equally with a wet cloth(including dry areas). Next, use a dry cloth over the entire surface to absorb water. Use coasters or placemats underneath drinking glasses or coffee cups to prevent water rings from forming.

WARRANTY

Non-transferable limited lifetime starting 24 hours after the product is received. Warranted items include cracks that cause structural concern or defects that make the item unsuitable for use. We will substitute a like item or you may request a refund for the price paid for the original item (shipping charges not included). Customer is responsible for all shipping charges for the replacement item that is under warranty.

Barn xo will not pay for any inconvenience, displacement, potential loss of income, or any other claims besides replacing original item in the same condition as it was originally shipped.

*Warranty is void if item is improperly installed or cared for.

NOT COVERED

  • Wood movement
  • Operation that can be corrected with common installation practices.
  • Cosmetic defects that are common to reclaimed wood style
  • Minor joint cracks
  • Loose knots
  • Moisture damage
  • Humidity damage (i.e. from bathroom)
  • Temperature, moisture or climate swings
  • Sun damage
  • Any item built under 1 ½” thick with reclaimed lumber
  • Warping in plane of item under 3/8”
  • Application of any finishes or undesired results from any finishes

We here at Barn xo will not honor any other institutions, organizations or company's expressed or implied warranties or standards.